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I would just like to say that the service so far has been a tremendous help and all the ladies who have been to help us have been wonderful. Thank you very much for your service up to date.

-Miss B, Bracknell – June 2017

Everything is beautifully clean and Vicky is very reliable.

-Miss C, Bracknell – November 2017

We were very happy with our first clean! She’s done an excellent job.

-Mr G, Binfield – April 2018

Donna has been fantastic and we will miss her.

-Mr C, Bracknell – April 2019

Thank you for all you’ve done for my mother. Vicky is just right!

-Mrs P, Wokingham – December 2020

I am happy to give Donna a glowing reference as she has been wonderful.

-Mrs C, Woodley – April 2020

It has been a pleasure dealing with yourselves.

-Mrs C, Bracknell – May 2020

Thank you for finding Rebecca for us, we are very pleased with her work.

-Mrs B, Wokingham – March 2020

Please let Anna know how pleased we are with the work she does for us. Really thorough and conscientious. Thanks.

-Mr M, Wokingham – September 2019

Thank you for your help in the past two years, we are very grateful for both you and Natalia our cleaner.

-Mr W, Bracknell – February 2019

Bernice has been a great and dedicated cleaner for the 7 years she has been cleaning for me

-Mr. B, Bracknell – November 2020

I have been very pleased with the cleaner provided by the Featherduster team over the last three years who is hard working, flexible and very good at her job. I recommend their services.

-Mrs G, Bracknell – June 2020

We are sorted and happy!

-Mrs M, Sunningdale – April 2019

Hi wanted to tell you that I was really pleased with Esther. If I even need a cover again, I would be delighted if Esther could cover again for Michelle.

-Mrs S, Ascot – July 2018

Julie came yesterday for the first time and did a really good job. She did say, as you did, that it would take her a few weeks to get fully on top of everything but I’m really pleased with what she did yesterday

-Mrs S, Warfield – May 2017

We have very much enjoyed the service, and Rose has been great so thank you.

-Mrs T, Bracknell – January 2018

Can I just say that Maria has been fantastic and has cleaned superbly, now not an easy task as we have 3 rooms full of boxes!  If you ever want a reference for her -very happy to provide one. It is pity that we shall be so far away as I could with her in Banbury!

-Mrs. S, Bracknell – February 2021

Paula has been an excellent worker, very kind with a sunny disposition and I am more than happy to write her a reference.

-Miss R, Bracknell – February 2021

By the way just letting you know that I’m super happy with my cleaner Mandy. She’s an absolute godsend and goes above and beyond every time she’s here.

-Mrs E, Bracknell – May 2021

Featherduster Cleaners Privacy Policy – May 2018

Who are we?

Featherdusters is a domestic cleaning company operating in the UK. Featherduster Cleaners Limited (registered in England and Wales No: 04703873). Registered address: 82 Beanoak Road, Wokingham, Berkshire RG40 1RN

About this policy.

This Privacy Policy tells you what to expect when Featherdusters collects personal information about you.

Featherdusters is committed to ensuring your privacy is protected. Should you provide us with personal information by which you can be identified, then you can be assured that we will use that information only in accordance with this privacy policy. All of our employees and agents who have access to or are involved in the processing of personal information respect the confidentiality of such personal information.

Featherdusters may change this policy from time to time by updating this page. You should check this page to ensure that you are happy with any changes. This version of the Privacy Policy is effective from May 2018.

When you agree to this Privacy Policy you will be providing us with consent to process your personal information in accordance with the terms of this Policy as set out below.

What is covered by this policy?

  • Clients: the information we collect and how we use it
  • Cleaners: the information we collect and how we use it
  • Suppliers
  • Visitors to our website
  • Security
  • Retention of your personal information
  • Your right to withdraw consent to our processing of your information
  • Your right to access information we hold about you.

Clients: the information we collect and how we use it

When you ask us to work with you we will record information about you, including but not limited to:

  • Your name
  • Your address
  • Your contact information including your telephone numbers and email address
  • Your bank account details
  • Incidental information about your house that may be used to identify a suitable cleaner for you

We hold and use this information in order to:

  • In order to fulfil the Contract you have signed with us and provide the service you have asked us to provide
  • Advise you of our relevant services
  • Provide you with information about general rates trends for cleaners within your geographical area
  • Seek your feedback on our services

You have the right to amend your communications preferences at any time. You can request access to your details

We may share your personal information with the following:

  • Trusted third parties who provide us with our IT, SMS and emailing services. These third parties are required to comply with our stringent undertakings relating to security and confidentiality
  • Regulatory or law enforcement agencies, when required by law to do so.
  • We do not share your personal information with third parties who wish to use it for marketing purposes.

Cleaners: the information we collect and how we use it.

When you apply to Featherdusters to go on our ‘recommended self employed cleaners’ database we will ask you to agree to the Featherdusters Privacy Policy and thereby give consent to the processing of your personal information. If you decline to agree to this Policy/give us this consent, we regret that we will not be able to add you to our recommended cleaner database

To enable us to assist you in finding appropriate work, we will gather personal information about you from our registration process. This includes, but is not limited to:

  • Your name
  • Your address
  • Your contact information including your telephone numbers and email address
  • Your date of birth and National Insurance number (for identification checking purposes)
  • Your previous work experience and any reference details
  • On occasions we may also record sensitive information such as details of criminal convictions.

We hold and use this information in order to:

  • Assist you in finding an appropriate client(s)
  • Communicate with you regarding any job opportunities
  • To provide your details to appropriate prospective clients – but only once you have agreed that you would like to be put forward for the job
  • Fulfil our obligations to our clients when you are offered work.

You have the right to withdraw your consent or amend your communications preferences at any time. You can request access to your details

We may share your personal information with the following:

  • Trusted third parties who provide functions on our behalf, such as IT functions for the processing of the personal information
  • Trusted third parties who provide us with emailing and SMS services . These third parties are required to comply with our stringent undertakings relating to security and confidentiality
  • Regulatory or law enforcement agencies, when required by law to do so.
  • We do not share your personal information with third parties who wish to use it for marketing purposes.

Visitors to our website.

We collect cookies for use with Google Analytics to gather generic information about visitors to our website.

Security.

Featherdusters is committed to protecting the security of your personal information. We use a variety of measures, including but not limited to, firewalls and SSL encryption in order to protect your personal information from:

  • Unauthorised access
  • Improper use or disclosure
  • Unauthorised modification or alteration
  • Unlawful destruction or accidental loss.

Retention of your personal information.

We will retain your personal information unless you ask us to remove in case you request our services again in the future.

Your right to withdraw consent to our processing of your information.

You have the right to withdraw your consent to Featherdusters processing your personal information at any time. You can request access to your details by emailing office@featherdustercleaners.co.uk

If you withdraw consent we will continue to store the information we hold about you but will not process this information.

If you ask us to delete the information we hold on you we will delete all information with the exception of your email address, first name and last name. This will enable us to record that you have withdrawn consent. In addition, where required by law, we may retain certain personal information about you to fulfil our legal obligations.

You may withdraw consent or amend your communication preferences by emailing office@featherdustercleaners.co.uk

You can request the deletion of your information by emailing our data controller at office@featherdustercleaners.co.uk. If you subsequently return to Featherdusters we will ask you to give your consent again before we process your information.

Your right to access information we hold about you.

You have the right to access the information we hold about you at any time.

Where we are legally permitted to do so, we may refuse your request and will provide you with our reasons for doing so.

You may request to access the information we hold about you by emailing us at this address:

office@featherdustercleaners.co.uk

Our Data Protection Officer is Richard Abbott

email: office@featherdustercleaners.co.uk

All of our staff are familiar with GDPR and their personal responsibilities. You are welcome to see our policy. Please see our website: https://www.cleanersinbracknell.com

You have a right to an erasure process. If you wish to be erased, please contact us via telephone or email

We have a privacy notice which informs people what we do with their personal data, this is available here – https://www.cleanersinbracknell.com/gdpr-policy/

No personal data is transferred outside of the EU

When processing data we undertake the following:

  • The processing is lawful, fair and transparent
  • We are transparent about what the data is being used for
  • Data is collected for a specific purpose
  • The data is necessary for that purpose
  • The data must be accurate and kept up to date
  • The data is kept safe and secure

All storage is secure and our suppliers have GDPR procedures in place.

We commit to notify the relevant authorities immediately in the event of any breach.

By signing our Business Agreement or Cleaner Understanding or accepting our business order, you are agreeing to our Privacy Policy and GDPR compliance commitment.

Follow us on Twitter

'Paula has been an excellent worker, very kind with a sunny disposition and I am more than happy to write her a reference.' Miss R, Bracknell - February 2021.

'Can I just say that Maria has been fantastic and has cleaned superbly, now not an easy task as we have 3 rooms full of boxes!' Mrs. S, Bracknell - February 2021

We're still cleaning our clients homes fully in line with Government Guidelines #keepworking

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Bespoke Cleaning

Your cleaner will tailor their services to meet your requirements, including Spring Cleaning and ironing, and will only use the products you prefer.

Satisfaction

All our cleaners are rigorously checked.  We interview them twice, thoroughly check their identity, visit them in their own homes and take up at least two references.  This means you can be assured of a trustworthy and reliable cleaner who takes pride in a job well done.

Your Own Cleaner

Every week or fortnight you get the same cleaner, and this means you develop a personal relationship over time.  We have some clients that have had the same cleaner for years and years, relying on them to provide precisely what they need.

COVID-19 5th January Update

 

Just to let you know we are open for business as usual and you can continue to have your cleaner clean your house.

The government has made it clear that cleaners are still permitted to work inside peoples' homes as long as Government Guidelines on social distancing and staying safe are followed (see below). In summary:

You can be outside of your home for work purposes where your place of work remains open and where you cannot work from home, including if your job involves working in other people's homes.

The full text can be found here New National Restrictions from 5 January (in England; there are similar texts available for Scotland, Wales and Northern Ireland). Specifically relating to cleaners, the guidance continues: 'This guidance applies to those working in, visiting or delivering to home environments. These include, but are not limited to, people working in the following areas:

  • 'This can include work in other people's homes where necessary - for example, for nannies, cleaners, social care workers providing support to children and families, or tradespeople (this is not an exhaustive list)'

Note this guidance is for people who are fit and well, and is dependent on the following social distancing guidelines being followed:

  • No work should be carried out in a household where people are isolating or where an individual is being shielded.
  • The cleaners can continue work, providing that they are well and have no symptoms. No work should be carried out by a cleaner who has coronavirus symptoms, however mild, or when someone in their own household has symptoms.
  • No work should be carried out in a household where any occupants are clinically extremely vulnerable to coronavirus, or households with a possible or confirmed case of coronavirus.
  • Whilst in the house. a cleaner should maintain a safe distance of at least two metres from any household occupant at all times, and ensure good ventilation in the area where they are working, including opening the window.
  • Upon entering the home, cleaners should wash their hands using soap and water for 20 seconds.
  • Cleaners should wash their hands regularly, particularly after blowing their nose, sneezing or coughing, and when leaving the property.

The good news with regard to cleaning is that the cleaners can social distance from their clients very easily, and we would advise that, if you are at home when they are there, that you remain in a separate room to your cleaner.

If you are happy to adhere to the government guidelines - and if your cleaner has not been in touch already - then please just call the office and we will ensure that your cleaning continues.

Best regards

The Featherduster Team